GUEST SERVICES OPERATION LEVEL 2

This programme is designed to provide you with the knowledge, skills, and competencies for supervisory management in a hotel front office. As a graduate, you will have developed practical and unique skills to enter the front office operations of businesses in the broad tourism and hotel sectors. You will be equipped to work as a Senior Front Desk Agent, Front Office Executive and a Customer Services Executive.


ENTRY REQUIREMENT
Age                     16 - 35
Level 2                SPM/SPMV or equivalent SSC ( Secondary School Certificate )

INTERNATIONAL STUDENT
Age                     16 - 35
Level 2                SSC ( Secondary School Certificate )

    PROGRAMMES STRUCTURE


CORE CODE
RECEPTION ACTIVITIES HANDLING  
FRONT OFFICE DATABASE ADMINISTRATION  
GUEST RELATION ACTIVITIES HANDLING  
CONCIERGE SERVICES  
FRONT OFFICE PROCUREMENT REQUISITION  
FRONT OFFICE STAFF ADMINISTRATION  
FRONT OFFICE STAFF DEVELOPMENT  
   
ELECTIVE  
BASIC GUEST ROOM CLEANING  

 



 
Sector - Hospitality &Tourism
Sub Sector - Front Office
Job Area - GuestServices Operation
Job Level - 3
Job Area Code - HT-110-3:2012

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